Frequently Asked Questions


Information for Participants:

This section explains how to register for SERC professional learning opportunities. Questions and/or needs for assistance about a specific opportunity may be directed to the contact person listed with that activity. For general questions, contact SERC administrative offices at (860) 632-1485, Monday through Friday from 8:30 a.m. to 4:30 p.m.

Find our online registration system at catalog. Registration for nearly all SERC activities now goes through this site. Participants will be linked to “” in order to complete registration. Online registration allows our participants to receive the maximum benefit of open enrollment and rapid placement. It also provides immediate confirmation via e-mail for activities with available space. If any major details about the activity change, such as date and time or location, registered participants will be sent notice about the changes.

If you have an Educator Identification Number (EIN), the system will prompt you to enter it. Participants are encouraged to provide their EIN if known. If you are not sure about your EIN, go to

Selection for Participation:

Registration is limited by the available number of seats depending on the venue. Please note the advertised registration closing date. Waitlisted applicants will be notified if space becomes available. Although the learning objectives of an activity are designed for a particular audience, others are welcome to apply and will be accommodated as space allows. Not all sessions are first come, first served.


With our commitment to parents and families, we want to encourage your participation. Parents and family members, as well as students from Connecticut’s colleges and universities, are welcome to apply to professional learning opportunities designed for educators.

Registration Fees/Refund Policy:

Most activities require a registration fee. Refer to the description of each activity for the fee.

Payment Options:

  1. Credit Card: Credit card payments are now accepted for online registrations only. Credit cards cannot be accepted after the registration closes online.
  2. Check: Make checks payable to SERC. Include your Member number and activity code. Mail payments to SERC, 100 Roscommon Drive, Suite 110, Middletown, CT 06457-1516 (send to the attention Accounts Receivable).
  3. Purchase Orders (from Districts/Agencies): Purchase Orders must include the activity name and all registered applicant names. All purchase orders for professional development events are to be sent to SERC Accounts Receivable at This email address is being protected from spambots. You need JavaScript enabled to view it. or faxed to (860) 632-8870 Attn: Accounts Receivable. Purchase Orders can be sent before the date of the event. If purchase orders are not received, participants attending the event will receive invoices at their home address.
    You may successfully withdraw from a professional learning opportunity without charge up to 5 days before the scheduled start date. Participants may also send a substitute to the event or transfer registration/payment to another activity prior to the start date. Notifications for transfers and/or substitutions also must be made up to 5 days prior to the activity to avoid responsibility of payment of additional registration fees. Registered participants who fail to attend a professional learning opportunity without notice are responsible for payment of any outstanding registration fees.

Fee Waivers:

Limited funds may be available, if needed, for educators and families to waive the registration fee for some activities. To make a fee waiver request, please submit a request in writing directly to the contact person listed with the activity at least two weeks prior to the activity. For Alliance Districts the written requests must be made by a district level administrator. If you have any questions, please call or e-mail the contact person listed with the activity prior to registering for a professional learning session.

Cancellation of an Activity:

SERC reserves the right to cancel any activity. If cancellation is necessary for any reason, participants confirmed for a session will be notified by phone and/ or e-mail. If applicable, the registration fee will be returned or refunded. Participants are encouraged to provide their most complete contact information in the event of cancellation or changes.

Inclement Weather Advisory:

In case of inclement weather, participants should listen or watch for SERC closings or delays over radio station WTIC AM 1080 and TV station WFSB Channel 3. An inclement weather voice-mail update is available by calling extension 267 at (860) 632-1485 between 7:00 a.m. and 8:30 a.m. on the day of the activity. The recorded weather advisory will be updated for evening activities. Every reasonable effort will be made to reschedule any activities not held due to inclement weather.

Special Accommodations:

Per the Americans with Disabilities Act, SERC encourages anyone who requires an accommodation to participate in a SERC program to make the request directly with the activity contact person a minimum of 48 hours prior to the event. For qualified sign language interpreters in particular, it is best to make the request at least two weeks prior to the activity. If you are registering electronically for a SERC professional learning program, you may indicate the need for an accommodation in the appropriate place on SERC’s electronic registration form and the request will be forwarded to the appropriate SERC staff.

Other Requests:

SERC can provide for special requests such as special dietary needs, significant allergies, or English-to Spanish translation. Please discuss these requests with the contact person listed under the activity. A two-week notice is preferred.